Virus Alert

Important message to our customers about a known spam message and virus.

We are aware of a computer virus currently circulating through unsolicited emails claiming to be from DHL. These emails ask the recipient to open an attachment in connection with delivery of a parcel. Please be aware that it is not from a DHL company and the content is false.

If you have received this email, do not open the attachment as it contains a virus which may harm your computer.

We apologise for any inconvenience caused. Unfortunately, criminal activities are very difficult to stop, however, DHL works closely with law enforcement agencies to track and close down email accounts from which fraudulent emails are generated.

DHL encourages anyone who receives an unsolicited email appearing to be from DHL to question its integrity before opening any attachments or venturing into any further transactions.

Unfortunately, the power of the Internet is sometimes used in an attempt to defraud members of the public by issuing false information and illegally using company names. Hoax emails attempt to defraud people or acquire their personal information; this criminal activity is known as ‘phishing’ or advance-fee fraud.

Fraudulent emails that claim to come from DHL can occasionally circulate. These emails are not from a DHL company and their content is false. DHL encourages anyone who receives an unsolicited email appearing to be from DHL to question its integrity before opening any attachments or venturing into any further transactions.

Typical examples of these are shown below.

Subject: DHL Customer Services. Please get your parcel NR.9536

Hello!

The courier company was not able to deliver your parcel by your address.
Cause: Error in shipping address.

You may pickup the parcel at our post office personaly.

Please attention!
The shipping label is attached to this e-mail.
Print this label to get this package at our post office.

Please do not reply to this e-mail, it is an unmonitored mailbox!

Other subject headings may look like similar to these:

Subject: DHL Express Notification for shipment for 26 Oct 2011

Subject: ***PLEASE BE INFORMED***

Subject: Greetings from Dhl Express Service

Subject: ****DELIVERY CONFIRMATION OF AN HIGHLY INSURED DOCUMENT****

Subject: DHL Tracking

Never open an email that you do not recognise, just delete it
Never click on a link within an email unless it is from someone you know and trust
You are advised to ensure that you have an active personal firewall and up-to-date antivirus software running on your system at all times. This will help detect and remove these types of threats.

For further advice and assistance, contact your IT department or your Internet Service Provider.

Useful information on all aspects of data security and how to protect yourself can be found at www.getsafeonline.org